Training Course – Understanding Your Customer

450.00 ex-VAT

Learn more about this powerful approach by attending our next Understanding Your Customer training course. Our courses take place over 1 day in the beautiful Co. Wicklow.
Topics covered:

  • Introduction to Personal Construct Psychology – The Theory and Corollaries
  • Listening to your customer – Eliciting techniques & Laddering and Pyramiding
  • Resistance to change – Understanding resistance
  • Designing a survey questionnaire – Measuring performance, satisfaction and importance
  • Survey methodologies

Lunch and refreshments included. Max number of participants: 10
Our next training course takes place on October 2nd, 2020

To book a place, complete the info below:

10 in stock

SKU: TCUYC Category: