Training Course – Understanding Your Customer
Learn more about this powerful approach by attending our next Understanding Your Customer training course. Our courses take place over 1 day in the beautiful Co. Wicklow.
Topics covered:
- Introduction to Personal Construct Psychology – The Theory and Corollaries
- Listening to your customer – Eliciting techniques & Laddering and Pyramiding
- Resistance to change – Understanding resistance
- Designing a survey questionnaire – Measuring performance, satisfaction and importance
- Survey methodologies
Fee: 450 euro excluding VAT. Lunch and refreshments included. Max number of participants: 10
Our next training course takes place on October 2nd, 2020.
